With over 15 years’ experience in the waste management sector, Chloe now plays a vital role at Willshee’s. As Materials Off Take Manager, she is responsible for overseeing the movement of various processed materials, ensuring compliance, and maintaining strong relationships with sites and off-take facilities. In this Q&A, we gain insight into Chloe’s career journey, her day-to-day responsibilities, and what she values most about her work at Willshee’s.

Q: Can you describe your current role? What does a typical day look like for you?

A: As the Materials Off Take Manager, I manage all the outgoing flows of materials like Refuse Derived Fuel (RDF) and Solid Recovered Fuel (SRF), as well as many other material streams. A typical day can be quite varied. I might be on-site taking samples of materials to ensure they meet compliance standards, checking stock levels, and troubleshooting any issues the site teams are facing. Alternatively, I could be visiting off-take facilities to build relationships and secure future agreements for our processed tonnage. It’s a dynamic role that requires close collaboration with our sites, off-take partners, and hauliers.

Q: How did you start in the waste management industry, and what has your career journey been like?

A: My entry into the waste industry was at a local Council, where I gained a really solid understanding of the operational side – working closely with collection crews, learning about routing, and the intricacies of different waste and recycling streams, from domestic to commercial and garden waste. Following this, I moved to a leading exporter, where I managed Transfrontier Shipments. This involved navigating the complex regulations for exporting waste, obtaining necessary permissions from UK and overseas agencies, and ensuring all documentation was compliant. After having my daughter, I returned to the waste industry with Willshee’s in 2022, where I was initially focused on material testing compliance and assisting with off-take before progressing to my current role.

Q: What do you find most rewarding about working at Willshee’s and in the waste management industry?

A: What I find most rewarding about working at Willshee’s is the people and the company culture. Despite being a leading waste company in the Midlands, it genuinely retains a personal, family feel. There’s a real sense of teamwork and collaboration. In terms of the industry itself, I find it fulfilling to play a part in ensuring materials are handled responsibly and efficiently, contributing to a more sustainable future. Seeing the journey of waste materials and ensuring their proper off-take is a key part of that.

Q: What are some of the biggest challenges you face in your role, and how do you overcome them?

A: One of the ongoing challenges is managing the diverse requirements of different off-take facilities and ensuring a consistent flow of compliant materials from our various sites. This requires meticulous planning, strong communication, and proactive problem-solving. Staying closely connected with both our internal teams and external partners is crucial. Willshee’s has also enabled me to gather valuable accreditations to help navigate the complexities of material compliance.

For more information on how Willshee’s can support your business, please visit https://www.willshees.co.uk/

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