As a Key Account Manager, your primary focus will be managing and nurturing relationships with our most valued customers. Your role will involve working closely with the customers to understand their needs, providing tailored solutions, and ensuring high levels of satisfaction.
Key Responsibilities/Accountabilities:
• Customer Relationship Management: Build and maintain strong, long-term relationships with key customers in the waste and recycling industry.
• Account Growth & Retention: Drive account growth by identifying opportunities for up-selling and cross-selling services, while ensuring customer satisfaction and retention. Conduct site visits and audits to understand customer requirements and provide customised services & equipment solutions. Drive the sales of baling and compacting equipment to customers.
• Strategic Planning: Develop account strategies and tailored solutions to meet the unique needs of each key customer, with a focus on improving customer outcomes and operational efficiency.
• Problem-Solving: Serve as the primary point of contact for customers, addressing any issues or concerns promptly and professionally.
• Contract Negotiation: Negotiate contract terms, pricing, and service agreements with customers, ensuring favourable terms for both the customer and the company.
• Collaboration: Work cross-functionally with internal teams (sales, customer service,accounts, depot & operations, transport) to ensure seamless delivery of services tocustomers.
• Market Insights: Stay informed about industry trends, competitor activities, and regulatory changes to provide informed recommendations to customers.
• Reporting & Analysis: Prepare and deliver regular reports to senior management on key account performance, project status, and opportunities for improvement.
• The listed responsibilities are not exhaustive and you may be asked to undertake additional tasks and responsibilities outside of the above, depending on the needs of the business.
Personal Attributes/Competencies:
• Excellent Communication Skills – Ability to engage effectively with customers at all levels, both verbally and in writing.
• Interpersonal Skills – Strong relationship-building skills to maintain and develop key customer accounts.
• Results-Oriented – Driven to meet and exceed business objectives.
• Problem-Solving Ability – Capable of identifying challenges and providing innovative waste management solutions.
• Customer-Focused – Committed to delivering exceptional service and addressing customers needs efficiently.
• Negotiation & Persuasion – Skilled in negotiating contracts and pricing structures to benefit both the company and the customer.
• Time Management & Organisation – Ability to prioritise tasks and manage multiple accounts effectively.
• Resilience & Adaptability – Works well under pressure and adapts to changing business needs.
Qualifications & Experience
• Experience in Account Management/Sales – Previous experience in a similar role, ideally within the waste management or recycling industry.
• Product Knowledge – Understanding of waste disposal, recycling, and environmental compliance regulations is desirable.
• IT Proficiency – Competence in CRM software, Microsoft Office (Excel, Word), and other relevant digital tools.
• Commercial Awareness – Understanding of business operations, pricing strategies, and market trends.
• Full UK Driving License – Required for customer visits and site inspections.
Send your CV and covering letter to technical@willshees.co.uk to apply.
About Willshee’s
Willshee’s is a leading independent domestic, industrial and commercial waste management company based in Burton-on-Trent. Our family-run company has been providing waste and recycling solutions for over 40 years. Our waste & recycling expertise means we can propose, develop and deliver tailor made services for the reduction, reuse, recycling, recovery and disposal of waste.
We offer a wide range of services for the Midlands region, from wheelie bin hire, skips, rear end loaders (RELs), roll on/off container and equipment rental for general waste, Moffett collections, and all types of recycling.
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